It is our goal to provide the highest quality of healthcare to our patients. In order to do so, we have established some guidelines for our visitors. Many of these guidelines are in response to mental health laws and regulations, and all of our visitation guidelines seek to protect the safety, rights and confidentiality of our patients. Please review these guidelines before you visit.
- Covid-19 Precautions - Learn more about our Covid-19 Precautions
- Due to the recent spike in Covid-19 cases in our community, we are temporarily halting visiting hours out of an abundance of caution for the safety of our patients, visitors and staff. In some cases, individual visitation can be arranged upon request. Tele-visits are also available upon request.
- Patient Codes - All our patients have an access code that they must provide to anyone with whom they want to have contact with while they are in the hospital. If you do not have this code, we are legally obligated not to provide you with any information regarding that patient, including if they are a patient here. You will also not be allowed to visit a patient without this access code. This is the law.
- Visitor Identification Badges - You must check in with the receptionist in the lobby before you present to the visitation area. The receptionist will provide you with a dated visitor sticker when you sign in and we require that you wear this sticker in a prominent place at all times while on our grounds. If you present to the units without this sticker, you will be asked to return to the receptionist. Visitor ID badges must be surrendered to staff when visitation is over.
- Purses, Backpacks, Bags, Cell Phones, Food & Drink Items, etc. - No visitors are allowed to bring these items to the visitation area. It is our suggestion that you leave these items locked in the trunk of your vehicle. (Don’t forget your keys!)
- Children - Minors aged 13 and older are allowed to visit only with an accompanying parent or guardian and may be asked to visit in a separate area.
- Flowers & Balloons - We strongly discourage our visitors from bringing these items to the hospital. If flowers or balloons are brought in, they will be kept at the nurses’ station and cannot be in patient rooms. We suggest that you wait until the patient returns home to present these items so that they can fully enjoy them.
- Patient Belongings & Valuables - If you are bringing items to leave with a patient (i.e. clothing, toiletries, etc.), please give all items to the staff so they can be checked in. Some items may be sent home with you if they are considered to be contraband.
- Contraband - The following items are considered to be contraband on all patient units. These items are not allowed on the unit. If a patient or visitor brings them in, they will be kept and stored until discharge:
- Alcohol or any drug-related paraphernalia
- Sharp objects such as razors, scissors, glass bottles, mirrors, picture frames, needles, pins, aluminum cans, spiral notebooks, keys, make-up pencil sharpeners, paper clips, hair clips, underwire bras, and any other item with sharp edges or which can be broken to create sharp edges.
- Shoelaces, belts, pantyhose, rope, headbands, ace bandages, clothing with drawstrings or long ties, plastic bags.
- Matches and lighters, aerosol cans or fireworks of any kind, candles or incense, computers/laptop, cell phones, any item with an electrical cord, etc…
- Magazines, books, pictures or clothing items depicting drug or alcohol use, violence, racism, gangs, sexual situations or activities, Satanism or otherwise potentially offensive material.
- Weapons of any kind.
- Medications of any kind, tobacco products.
- Any other item deemed inappropriate or dangerous by the clinical staff.
- Visit Termination - If at any time during your visit, you become disruptive to the unit or if your presence is upsetting to the patient, you may be asked to leave. All patients have the right to refuse any visitor and have the option to terminate your visit at any time.
We hope that you enjoy your visit at Reno Behavioral Healthcare Hospital. Thank you for being a part of your friend or loved one’s treatment. If you have any questions regarding our visitation guidelines or hospital visiting hours, please contact us today or you can ask a member of our staff.