Frequently Asked Questions

Do I need help?

If you, a friend, or someone you love thinks you might be struggling with an emotional or substance abuse problem, help is just a phone call away.  Please call our Admission and Referral Department at 775-393-2201 for a free and confidential assessment.  

If you are having difficulty at school, work or home due to mental health or substance abuse issues such as:

  • Anxiety/Panic
  • Depression
  • Drug/Alcohol abuse
  • Bipolar Disorder
  • Schizophrenia
  • Suicidal/homicidal thoughts
  • Post Traumatic Stress Disorder
  • Obsessive Compulsivity 

Or any other mood behaviors, NOW is the right time to call. 775-393-2201

What is the hospital like?

Reno Behavioral Healthcare Hospital is the first hospital of its kind to be built from the ground up in our community in more than 35 years. The modern, state-of-the-art facility features 80,000 square feet with 124 beds. Reno Behavioral Healthcare Hospital is designed to provide a quiet, peaceful setting in a therapeutic environment. Check out our virtual tour.

Who can refer patients to Reno Behavioral Healthcare Hospital?

  • Family members or friends of a patient
  • Emergency rooms
  • Counselors/therapists
  • Psychiatrists/psychologists
  • Mental Health Crisis Teams
  • Clergy 
  • Family Practice/Internal Medicine/Pediatric Physicians
  • The person seeking help may also call

What Information will I need to bring during the assessment/admissions process?

  • All mental health issues you are experiencing
  • Any medical conditions you may have
  • Contact information (i.e. address, phone, etc.)
  • Driver’s License/Identification Card
  • Your insurance information

What happens when I get there?

During the assessment, a licensed professional will ask you about the concerns you are currently having as well as questions about your past medical and psychiatric history. If applicable, any drug and/or alcohol abuse will be addressed as well. An assessment allows us to efficiently and effectively evaluate how you are feeling emotionally and physically so that we may identify a program and services which best meet your needs. Feel free to bring a family member or friend, as this may be helpful for support and to assist in the assessment process. 

This assessment is not a psychiatric evaluation. Rather, it is to determine whether you need to be hospitalized or receive some other type of service. Once the assessment is complete, a licensed professional will discuss the results with you and then make a determination about what services you require.

If hospitalization is indicated we will assist you through the admission process.  You will meet with nursing staff who will ask a few more questions to ensure your safety and comfort as well as orient you to the patient care unit and answer any questions that you may have.  Your belongings will be inventoried to ensure for safety and a picture is taken of all patients to assist with proper identification of a patient while they are on a hospital unit.  

If after the initial assessment it is determined that you are not in need of services provided by Reno Behavioral Healthcare Hospital, we will assist you in finding those services that are appropriate.  The Patient Services Professional will provide you with a written list of outside professionals and/or programs and services.

How long will I stay?

The length of stay is determined on an individual basis with consideration of each patient’s treatment and discharge plans.  A patient’s stay will be determined through consultation with one’s treatment team, under the direction of the attending psychiatrist.

What should I bring with me?

Each unit has a washer and dryer available to do laundry.  Please bring three days’ worth of clothes, pajamas, socks, undergarments, and a pair of slip-on/Velcro shoes. Please make sure toiletries are in their original plastic containers.  Please no glass or aerosol containers.  Any clothing with drawstrings, belts, wires, laces are not permitted.  Please bring any medication you may be taking.  This will help us prescribe the correct medication and dosages.  We will provide you with medication during your stay.

What items are not allowed at Reno Behavioral Healthcare Hospital?

  • Any type of electronic devices such as cell phones, iPods, iPads, laptops, cd players, etc.
  • Jewelry
  • Any alcohol and/or illegal substances/drug paraphernalia
  • Tight fitting/revealing clothing, clothing that has profanity/depicting drug or alcohol use, gang related, etc.
  • Belts and clothing with drawstrings
  • Food and beverage (all meals and snacks will be provided)
  • Shoelaces

What can I expect from the discharge process at Reno Behavioral Healthcare Hospital?

Upon discharge you will receive a copy of your continuing care/discharge plan.  This document will list your aftercare appointment(s), your individual safety plan, as well as information regarding your diagnosis and discharge medication, as appropriate.  

Continuing care planning begins at the day of admission and is coordinated with your treatment team and case manager.  You and your assigned case manager will develop a comprehensive continuing care plan that includes, but is not limited to; follow-up appointments with aftercare providers, crisis plan, and support group information.

How much medication will I receive when I am discharged from the hospital?

Upon leaving the hospital, you will receive a prescription from your physician if appropriate to help you maintain your medication.  While it may vary on a case by case basis.  You can discuss this with your physician prior to discharge.